Acceptable Use Policy

Effective Date: 8 October 2026 | Version 1.2

1. Permitted use

Use Telmetra only for legitimate remote support, system administration, monitoring, and business operations involving systems you own or are authorized to access.

2. You must not

• Access systems, accounts, networks, or data without authority, or exceed the scope of authorization.
• Use Telmetra for unlawful surveillance, stalking, harassment, or collection of personal data without a lawful basis.
• Enable screen recording or monitoring without required notices, authority, or consent.
• Distribute malware, conduct attacks, bypass security controls, scrape data, or use the Service to commit fraud or other unlawful acts.
• Interfere with the Service, circumvent fair-use or access controls, or overload systems through abusive automation.
• Misrepresent Telmetra’s features, security, pricing, or relationship with a customer or partner.
• Present findings or reports from Telmetra Insights as a security audit, certification, or guarantee, or as reviewed by a person when they were not.

3. Monitoring and recording responsibilities

Customers are responsible for the lawfulness of monitoring and remote access carried out through their organizations. Where the customer enables session recording, the feature may capture screen recordings and selected session input and audit data. The customer must ensure that its use complies with workplace, privacy, employment, and other applicable laws.

Telmetra’s recording retention period is 30 days after the session, subject to documented legal holds, customer-retention requirements, and other lawful exceptions. Windows Event Logs are retained for 7 days; other operational data may have a 30-day period where the applicable cleanup applies.

4. Enforcement and reporting

We may investigate suspected violations, preserve relevant records where lawful, restrict access, and cooperate with lawful authorities. To report suspected abuse, email [email protected] with the subject “AUP Report” and enough information to investigate.

5. Changes

We may update this policy to reflect changes in the Service, risk, or law. The current version is posted here.