Telmetra may accept payment through Stripe and may also issue invoices payable by bank transfer. The applicable billing method, charge, payment terms, and account information are shown at checkout, in the account, or on the relevant invoice.
To cancel a subscription or request that future billing stop, use the available account controls or contact [email protected]. Cancellation normally affects future renewal or the period stated for your account or invoice; it does not itself create a right to a refund.
We review refund requests for billing errors, duplicate payments, material service failures, and other circumstances required by law or the applicable agreement. Please include the account email or organization, invoice or payment reference, and the reason for the request.
Approved refunds or credits are handled in a manner appropriate to the original payment method, applicable law, and payment-provider or bank capabilities. The timing of returned funds depends on the relevant provider or bank; Telmetra does not promise a fixed processing time.
Contact us before starting a payment dispute where practical, so we can investigate and correct an error. We may reasonably restrict access while a disputed payment is investigated. This does not affect your right to use a lawful payment-dispute process.
Consumer cancellation, withdrawal, and remedy rights vary by transaction, service commencement, and applicable law. If mandatory statutory rights apply, they take precedence over inconsistent terms in this policy. Nothing here is intended to provide a formula, waiver, or limitation beyond what applicable law permits.
Before cancellation, customers should export data available through the Service if needed. Operational data has the retention periods stated in the Privacy Policy; account, billing, and partner records may be retained under applicable legal obligations, lawful holds, and the relevant retention schedule. This policy does not promise automated deletion of those records.
Send cancellation, refund, or billing enquiries to [email protected] with the subject “Cancellation” or “Refund Request.”