Telmetra Quick Support
A free TeamViewer alternative for one-off remote support
Telmetra Quick Support is free remote support for one-off help on Windows, and you can use it for paid client work. The client runs a small tool with no install, no admin rights and no account, then reads you a 9-digit code. You connect from your browser. Quick Support sessions are never billed.
How a support call works
- Send the client to telmetra.com/qs. They download Quick Support and run it. Nothing installs.
- The tool shows a 9-digit code. They read it to you over the phone.
- You log in to Telmetra, open Quick Support and type the code.
- The client clicks Allow Access. You see their screen and take control in your browser.
The code works once and expires after 5 minutes.
What it costs
Nothing. Quick Support sessions are never billed, and paid client work is allowed.
You need a free Telmetra account to connect. Sign up with an email and a password, or with Google. No card.
You pay only if you install Telmetra on computers you look after every month: the first computer is free, then €2.50 per computer per month, VAT excluded.
What you get as the technician
Connect from the browser
No viewer app to install on your side.
Several clients at once
Each session opens in its own browser tab.
More than one screen
Switch between the client's monitors.
The client stays in charge
They click Allow Access before every connection.
Portable
The client can run it from a folder or a USB stick.
Where Quick Support stops
- Windows only. It runs on Windows 10, Windows 11 and Windows Server. Not on Mac, Linux or phones. The client downloads it on the computer, not on a phone.
- Admin prompts. Windows hides admin (UAC) prompts and the sign-in screen from Quick Support. The client clicks Yes, and your picture comes back on its own.
- No restart and reconnect, and no access when nobody is at the computer.
For computers you look after regularly, install Telmetra on them instead. You can connect when nobody is there and work through admin prompts, and monitoring tells you about problems before the client calls.